Business performance management (BPM) has made great strides over the last decade. Certainly balanced score cards and dashboards help managers plan, monitor and analyze results. Executives implement performance management to improve execution of strategy, increase efficiency and become more agile competitors.
The oversight … human energy. Human energy is what drives progress. All BPM systems use goal setting and Key performance indicators to measure, monitor and analyze performance. These are lag measures. Relaying on these factors alone is like driving your car by looking in the rear view mirror.
Managers and employees need the information and motivation to drive success. Front line decisions (Lead Measures) drive bottom line results. Goals and objectives (Lag Measures) measure results. Employee motivation affects everything – customer relations, costly errors, and delayed responses.
Performance Path ® was developed over a number of years by psychologist and human behavior analyst Rod Waddell. In an effort to ‘find a better way’ to manage employees and bottom line results, he developed Performance Path ® and Incentive Cache™.
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